Any maintenance or service request for temperature adjustments, electrical, janitorial, plumbing, or security issues should be logged into the Tenant Center for quickest response. Our building personnel will handle the call as soon as possible.
Assigned Tenant Managers will immediately be registered in the Tenant Center. They will be given their log-in and password and will be able to begin entering work orders into our Portal system. Everyday work orders should be entered into the Tenant Center. This includes hot / cold calls, lights out, minor electrical and plumbing issues, etc. (Please see the "request type" pull down menu for a full list). The Portal should also be used for Overtime HVAC. The "date required" section should not be adjusted. In the "descriptions" section, enter the start and stop times for overtime HVAC and reiterate the dates needed.
If you need to speak with us, you may call the Management Office at 404.592.6022. The Management Office is open from 8:00 a.m. to 5:00 p.m., Monday through Friday. 271 17TH Street Security answers the service request line after 5:00 p.m. daily and on weekends. Any emergencies will be dispatched to the appropriate personnel. Non-emergency calls will be addressed the following business day.
Cushman & Wakefield is responsible for the maintenance of building standard items within the tenant's suite. Above standard services are provided upon request and management approval, at a reasonable cost.
These added services are billed back to the tenant and the invoice will include a 15% administration fee. Some of these services are outlined as follows:
| Additional Keys | $10.00 per key. |
| Access Cards | $10.00 for replacement card. |
| Replacement of Non-Building Standard Bulbs | Cost depends upon bulb type & quantity. |
| After-Hours Air Conditioning | Lease specific. |
| Standard Labor Services | $55.00 / hour - 1 hour minimum |
| Please Direct Inquiries to the Management Office. | |